Terugbetalingsbeleid
Right to withdraw
If for any reason you are not happy with the product you ordered in our webshop, you have 14 days to return the product to us. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
A prerequisite for any potential withdrawal is that the merchandise has not been used (or damaged in any way) upon return to us, and also that you contact us at info@rockcityguitarshop.nl for instructions on how to proceed with the return. Rock City Guitar Shop will not pay COD-fees (Cash On Delivery), nor shipping invoices. Nor will Rock City Guitar Shop pay for the return shipping of your purchase.
This does not apply to wrongfully expedited goods. In which case will naturally pay the return shipping cost. You are still responsible to keep the merchandise in the same condition as when received. If the product is in any way damaged, or is misplaced due to negligence on your part, you lose any withdrawal right.
If you wish to use your right to withdraw while using one of the payment methods stated below, we will deduct the transaction cost of 3%:
- Credit Card
- Paypal
Complaints
If you wish to file a complaint of a product, we ask you to contact us asap through info@rockcityguitarshop.nl to get information concerning the return of your purchase.
A full review and investigation of said product is performed by Rock City Guitar Shop upon products return, before any refund is issued. You will normally receive eventual refund within two weeks. In exceptional cases this might take up to 30 days.